Privacy policy
WorkerPool is a data processing company based in Alberta, Canada. We collect and organize information from temporary residents in Canada and workers abroad, and share it, only with their consent, with Canadian employers and licensed immigration professionals. This policy explains what we collect, why, who we share it with, and the choices you have. We follow Alberta's Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
- Account details: your name, email, phone number and password. We store your password only in a scrambled (hashed) form that cannot be read back.
- Profile details you give us: age, gender, current location, immigration status in Canada and its expiry date, work experience from the last 3 years, English and French test results, your resume if you upload one, which services you want, and your consent choices.
- Employer and partner details: business name, contact email and phone number when an organization registers its interest.
- Website usage: pages and sections viewed, buttons clicked, time on page, device type, language setting, time zone, the website that sent you, and an approximate country and city provided by our hosting network. We do not store IP addresses with this information, and we don't use it to identify you.
Why we use it
- To create and run your account and save your profile as you go.
- To provide the services you choose: sharing your profile with employers for Employer Match, and with a licensed immigration consultant or lawyer when you ask for a call.
- To contact you about your profile and the services you chose.
- To send occasional news about jobs and services, only if you opted in. Every such email has an unsubscribe link.
- To understand how the website is used and improve it.
- To keep the service secure and prevent misuse.
Who we share it with
- Employers, only if you joined Employer Match and agreed to share your profile with them.
- Licensed immigration consultants (CICC licensees) or lawyers, only if you asked for a call and agreed to share your profile with them. Any advice, and any fee for it, is between you and them. WorkerPool does not give immigration advice.
- Service providers who run the website for us: Cloudflare (hosting, database and resume storage) and Resend (account and notification emails). They process information on our instructions only.
- Authorities, if the law requires it.
We never sell candidate profiles to data brokers or share them with anyone you haven't agreed to.
Storage outside Canada
Our service providers may store or process information outside Canada, including in the United States. While it is there, it may be subject to the laws of that country, including lawful requests from its authorities. If you have questions about how our service providers handle information, contact us at the address below.
Cookies and local storage
We use one essential cookie to keep you signed in. We store a random visitor number in your browser so we can count returning visits without knowing who you are. We don't use advertising cookies or third-party trackers.
How long we keep it
- Your account and profile: while your account is open. When you ask us to delete it, we remove it within 30 days, except where the law requires us to keep something longer.
- Employer and partner registrations: until the organization asks us to remove them, or after 24 months without contact.
- Website usage information: up to 24 months.
How we protect it
Information travels over encrypted connections. Passwords are hashed. Admin access is password-protected and limited to WorkerPool staff who need it. No system is perfectly secure, so if we ever learn of a breach that creates a real risk of significant harm, we will notify you and Alberta's Information and Privacy Commissioner as the law requires.
Your choices and rights
- See or correct your information: sign in to update your profile, or ask us for a copy.
- Change your consent: you can stop sharing with employers or consultants at any time. We'll stop future sharing, but we can't recall information already shared with your earlier consent.
- Delete your account: email us from the address on your account.
- Stop marketing emails: use the unsubscribe link, or email us.
Age
WorkerPool is intended for people aged 18 and older.
Contact and complaints
Questions or requests: privacy@workerpool.ca. If you're not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner of Alberta.
Changes to this policy
We'll post any changes here and update the date at the top. For significant changes, we'll also let account holders know by email.